UK STANDARD DELIVERY
FREE on all orders over £100 or £4.50 otherwise. Delivery usually within 3-5 working days.
Larger or high-value items are shipped using DX and are 48 hour delivery. You will be emailed a tracking number once your item is shipped so that you can track the progress of your delivery. If you are not in to receive your item a card will be posted through your letterbox with details of how you can collect or arrange re-delivery.
UK NEXT DAY DELIVERY
£9.50 on all orders, delivery is next day. UK mainland orders only, placed before 12pm on a weekday will be posted the same day. Orders placed after 12pm will be posted the next working day.
Please contact the office email@example.com if you wish to place an order to be delivered outside of the UK
|Delivery Options||Delivery Price||Estimated delivery time||What does this mean|
|UK Standard||Free on all orders over £100, £4.50 for orders under £50||3-5 working days.||Orders are shipped via Royal Mail or DX courier|
|UK Next Day Delivery (not available on bank holidays)||UK Next day is £9.50 on all orders||Order by 12pm on Mon-Fri. Orders placed after 12pm will be posted next working day.||Orders eligible for next day delivery are shipped with DX or Parcelforce 24. You can track your order at any time using tracking service. Please note you will need to sign for your order on delivery.|
We understand that from time to time you may want to return or exchange an item. A returns form is sent out with each delivery which enables you to send your unwanted goods back to us at our returns address
You can return the goods to us anytime up to 21 days of receipt for an exchange, credit or refund. To enable us to process your returned goods please make sure the items are in the condition you bought it in, ie in a re-sellable condition. This means that it is unused, unworn, and without any marks (ie deodorant, food, grease, make-up etc). Please take care to avoid scenting the garment(s) with perfume, and please also ensure all labels are kept.
Regrettably, we cannot refund any item until we receive it, or unless you can provide us proof of delivery - ie a signature of one of our staff. To do this take your item to the post office and ask to send the item 'Signed For' or use a courier service. If the item is valuable and for peace of mind, you may want to use an insured postal service, similar to the sort we use to send the products to you. Please allow 2 weeks from sending your returned goods for us to process your refund, exchange or credit note.
In the unlikely event that your goods are damaged or faulty you are of course entitled to a full refund/replacement, including the cost of sending the item(s) back. Again, please ensure the item is returned within 21 days. All returned sale items will be refunded via a credit note to the customer's account. This may be taken against the future purchase of an equal or higher value.
If you have any queries, please contact us at firstname.lastname@example.org or call us on 01446 789 154.
Please quote your reference number on all correspondence.